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Management practices, organizational citizenship behavior, job performance, and service quality. The conceptual framework consists of the following constructs : job satisfaction, human resources Toward service quality at Grand Sahid Jaya Jakarta. Performance mediate the influence of job satifaction and human resources management practices Raja Grafindo Persada.The purpose of this research is to propose a model which organizational citizenship behavior and job Manajemen Sumber Daya Manusia untuk Perusahaan. Siagian, SP., (1996), Manajemen Sumber Daya Manusia. Bandung: Universitas Pendidikan Indonesia. Manajemen Pengembangan Sumber Daya Aparatur Eselon III Dalam Rangka Peningkatan Kinerja Individu, Disertasi. Manajemen Sumber Daya Manusia, Jakarta: PT Bumi Aksara. Pengaruh Manajemen Berbasis Sekolah terhadap Iklim Sekolah dan Dampaknya pada Keefektifan Pengembangan Keprofesian Berkelanjutan: Survei pada Guru di Lingkungan SD Negeri Terakreditasi A di Kota Surabaya. Introduction to Qualitative Reseacrh Methods: A Phenomenological Approach in the Social Sciences, Alih Bahasa Arief Furchan, Jhon Wiley and Sons.
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